Shipping policy

 

DELIVERY POLICY

We offer free express shipping on all Australian orders over $99 ; Australian orders below this value are charged at a flat rate of $9.95. Your products are shipped from our warehouse in Victoria and our standard shipping option delivers in 2-6 business days for most Metro and inner-regional postcodes, excluding WA. In busy trading periods, orders may take longer due to high volumes.

Orders placed before noon AEST on business days will normally be packed and dispatched on the same day. In busy trading periods, orders may take longer due to high volumes. Once dispatched with Australia Post, expected delivery times for each region are as follows:

EXPRESS SHIPPING

1-2 business days – Victoria

1-3 business days NSW, ACT, SA & QLD metro and most regional areas*

2-5 business days WA, NT, Tasmania*

STANDARD SHIPPING

1-3 business days Victoria

2-6 business days NSW, ACT, SA & QLD metro and most regional areas*

3-10 business days WA, NT, Tasmania*

10-15 business days NZ

*Outer-regional areas may experience slightly longer shipping times

NEW ZEALAND SHIPPING

For NZ Shipping we use Australia Post and NZ Post. All New Zealand orders are charged at a flat rate of $20 (AUD). Products are shipping from Melbourne, Australia and will be delivered in 10-15 business days, depending on region. In busy trading periods, orders may take longer due to high volumes.

NEW ZEALAND DUTIES & TAXES

Any customs, taxes or import duties due are charged once the parcel reaches the destination country and must be paid by the recipient of the parcel. We have no control over these charges and cannot advise you in advance of the total duty which will be charged.

We recommend you contact the NZ Customs Office for current import duties before you order so you can estimate the charges before purchasing.